Clear terms, written the way we write everything else.

By using this website or accessing a Gaulden Advisory client workspace, you agree to these terms. If you are acting for a healthcare organization, you confirm you are authorized to do so on its behalf.

Where a signed proposal, statement of work, or master services agreement exists between us, that document governs the engagement and controls if anything here conflicts with it.

Gaulden Advisory is a strategic healthcare communications advisory practice. Services include patient education, plain language editing, clinical review, thought leadership, strategic content, healthcare website messaging, executive communications, healthcare AI content review, and communication strategy.

The firm advises on communication. It does not provide medical care, clinical diagnosis, treatment advice, legal counsel, or regulatory certification. Our review of a document is professional judgment about clarity, accuracy, and comprehension — it does not replace your organization's own clinical, legal, and compliance approval.

Submitting a consultation request begins a conversation; it does not create an engagement or an obligation on either side. An engagement begins only when a proposal or agreement is accepted. Please keep protected health information out of inquiry forms and messages.

Proposals are delivered through a private link. Typing your name and accepting a proposal constitutes your electronic signature and creates a binding agreement for the scope, deliverables, and fees stated in it. We record the name entered and the date and time of acceptance.

You confirm you are authorized to accept on behalf of your organization. Proposals remain open for the period stated in them, and scope changes are handled by written amendment or a new proposal.

Packages purchased through this site are fixed in scope and price as described on the package page at the time of purchase. Payment opens a private fulfillment workspace where you can share source materials, follow progress, review drafts, and approve deliverables.

• Work begins once payment clears and you have provided the materials and access the scope requires.
• The stated revision allowance covers refinement within the agreed scope; new topics, added pieces, or changed direction are new work.
• Timelines assume reasonable responsiveness. Delays in materials, clinical input, or approvals shift delivery dates accordingly.
• Deliverables are considered approved when you accept them or after the review period stated in the package or proposal passes without comment.

Invoices are issued through a private link and may be paid by card through our payment processor. Card details are entered with the processor directly; the firm does not receive or store your full card number. Amounts are in U.S. dollars unless the invoice states otherwise, and any applicable tax is calculated at checkout.

Invoices are due on the date shown. Work may be paused on materially overdue accounts after notice. Because engagements are professional services delivered against a defined scope, fees are non-refundable once work has begun, except as expressly agreed in writing. If we cannot perform the work, we will refund the unearned portion.

Portal accounts and private workspace links are provided for your engagement only. You are responsible for keeping your credentials and links confidential and for activity under your account. Please tell us immediately if you believe access has been shared or compromised, and we will issue a replacement.

• Do not attempt to access records, workspaces, or administrative functions belonging to another organization.
• Do not probe, scan, or interfere with the security or availability of the site.
• Do not upload malicious files, or material you do not have the right to share with us.
• Access may be suspended for misuse, non-payment, or at the end of an engagement.

You retain ownership of everything you provide to us, and you confirm you have the right to share it. You grant us the limited right to use those materials to perform the engagement.

On full payment, ownership of the final deliverables prepared specifically for you transfers to your organization. The firm retains its own methods, templates, checklists, frameworks, and general expertise, and may reuse them for other clients. Website copy, insights articles, and downloadable resources published here remain the property of Gaulden Advisory and may not be republished or resold without written permission.

Each side agrees to keep the other's non-public information confidential and to use it only for the engagement. We will not identify you as a client, or describe your project publicly, without your permission. Where an engagement touches protected health information, a separate written agreement governs that handling.

Healthcare AI content review evaluates AI-assisted or AI-generated material for clinical accuracy, plain language quality, and patient safety risk. Our review reduces risk; it does not certify an AI system, guarantee regulatory compliance, or transfer responsibility for what your organization publishes.

Content on this website, including insights articles and downloadable resources, is provided for general educational purposes and is not clinical, legal, or compliance advice for your specific situation. The site is provided as is, without warranties of any kind to the fullest extent permitted by law.

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Our total liability arising from an engagement is limited to the fees you paid for that engagement. Nothing here limits liability that cannot lawfully be limited.

Either side may end an engagement with written notice as described in the applicable proposal or agreement. On termination, you owe fees for work performed and approved expenses through the end date, and we will deliver work completed to that point. These terms are governed by the laws of the State of Louisiana, without regard to conflict of law rules, and disputes will be resolved in the state or federal courts serving that jurisdiction unless we agree otherwise in writing.

We may update these terms; the effective date above will change and material updates will be communicated to active clients. This version is effective August 3, 2026.

Questions about these terms: lashon@gauldenadvisory.com. See also our privacy policy.